Thank you for choosing Elite Lawn Care Specialists!
This page is for our current clients, AKA ‘Elite Members,’ and is meant to lay out the details of working with ELCS. If you have a billing question or concern please tap one of the Elite Support buttons.
If you are not currently an Elite Member, please feel free to read through this page to get a better idea of what is it like working with us. We’d love to make you the next Elite Member!
Elite Billing Support
Focused on Our Customers
ELCS is a company focused on our customer’s satisfaction.
Easy Payment Options
We accept credit/debit cards, checks, and money orders.
As a small thank you for your service, please accept our 5% discount.
Our Response to COVID-19
First, we hope you and your loved ones are happy and healthy. We want you to know that we have taken all the necessary precautions regarding COVID-19. All of our services are performed outdoors and we provide quotes via phone or email. Contact us with confidence and let’s get to work on your lawn and landscape.
Updates and Information will be located here
Please remember we could not do what we love to do without our Elite Members!
If you ever need to get in touch with us regarding your service, please do not hesitate to reach out!
Elite Lawn Care Specialists LLP Lawn Maintenance Terms of Service
Elite Lawn Care Specialists LLP shall perform work in accordance with the written terms contained or referred to in this agreement.
Elite Lawn Care Specialists LLP reserves the right to renegotiate price or scope of work is affected by changes to any local, state, or federal law. All employees shall be competent and qualified and shall be United States citizens or legal residents authorized to work in the United States.
A. MAINTENANCE DIVISION
When you have accepted an estimate, you will be prompted to enter your credit card information into our Client Hub. This must be completed before your first service can be scheduled. Your chosen credit or debit card information will be encrypted and stored in a safe and secure electronic payment system, to be used only by our company for the purpose of collecting payment for services performed by our company.
Payment for Weekly services will be charged to your card on file every Monday for the previous week of service.
Payment for Bi-Weekly services will be charged to your card on file, on the following Monday after services have been completed.
Payment for lawn treatments will be charged by the end of the day of your service (or within 24 hours).
An electronic receipt will be sent to you. If a payment is unable to be processed, service will be put on hold until payment is made, and a $25 fee will be charged to your account. Repeated unsuccessful payments may result in termination of service.
Please note that the first lawn care service or service performed after a requested break in service may result in a charge up to double the regular service amount. This one-time increase in charge would be due to overgrowth, excessive time spent, and wear on machinery.
2. Scheduling & Inspections:
In a business whose productivity relies upon the weather, scheduling can be difficult at times. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances that are beyond our control may affect your project start and completion dates.
Lawn care (mowing) services are placed on a weekly/bi-weekly schedule and adjusted as needed throughout the season by our professionals. Please note that if our lawn care crews come to your property to perform scheduled lawn care service and your lawn is freshly mowed by another person or provider without notice to our company, a charge of 50% of your regular service cost will be assessed to your account.
If you receive fertilization & weed control and weekly lawn care, we’ll be at your property regularly and will inspect it at each visit. If we only provide fertilization and weed control treatments, we will provide six application services through the season (excluding additional grub treatment, aeration, and over-seeding services) and two free lawn inspections (scheduled by us). If you request additional inspections outside of our regular service schedule, a non-refundable $60 service fee will be charged to your account.
3. Picking Up Items:
Your service will be predictable and reliable. Since you’ll know when we’re coming, we ask that you please pick up all items in your yard and move all vehicles or blockages that may hinder our ability to access gates, etc.
This includes dog feces and dog toys, children’s toys, hoses, gardening equipment, etc. Extra charges may apply if our mowing crew is responsible for picking up items in your yard (this excludes sticks and yard debris when we are providing a clean-up service) or is delayed at your property due to blockages. This ensures that our crew can stay efficient and do the best job for you while avoiding damage to your personal items and our equipment.
Repeated occurrences, damage to our equipment, or personal injury to our employees may result in termination of service.
4. Courtesy and Safety:
While ELCS is on location at your property, you are responsible for keeping all children and pets, as well as other individuals, away from the work area. This is for your safety, as well as our own. Chemicals will be used on your property during each fertilization or weed control treatment; please do not allow any human or pet to walk on the lawn until the treatment has completely dried.
5. Extra Clean Up Due to Storm or Heavy Winds:
If a storm or heavy wind leaves behind excessive sticks, tree limbs, and/or yard debris, we will clean up what is necessary and charge at a rate of $60 per man hour plus a $20 disposal fee. In most instances, we will communicate with you before any work is done; the only exception is if the debris is so severe that it hinders our ability to provide your regularly scheduled lawn service. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.
6. Extra Clean Up Due to Tree Discharge:
If a tree on your property (or a neighbor’s property) causes the excessive discharge to the point that it hinders our ability to provide your regularly scheduled lawn service, we will charge at a rate of $60 per man hour plus a $30 disposal fee to clean up the area. If your lawn has acquired heavy debris between mows, please contact us to discuss your options.
7. Requesting to Skip a Mow:
Our crew leaders are trained professionals. When they arrive on the job site, they analyze the status of your lawn. If it appears that it does not need mowing and would benefit from skipping a week of service, the crew leader will make a note of the skipped service. This may happen during drier periods or toward the beginning/end of the season. Otherwise, your lawn will be mowed weekly.
Bi-weekly properties will not be skipped unless we are in a drought.
We allow two client-requested skips per year at no charge (weekly properties only) if requested at least 24 hours before your service is scheduled to be performed. If you request to skip service with less than 24 hours’ notice, or request more than two skips per season, your account will be charged $25 per event.
8. Requesting to Mow Shorter:
Please be advised that we mow at a 3 1/2 inch blade length during the spring/fall and 4 inches during the summer.
This guarantees optimal health, quality, and aesthetic of your lawn. Mowing shorter than 3 1/2 – 4 inches damages grassroots, promotes weed growth, and destroys the overall look of your lawn. We take pride in the lawns we mow. We want you to take pride in the health and beauty of your lawn as well.
9. Excessive Weed Growth:
Our applications span the season in approximately 6-8 week intervals. If excessive rain/watering or weather conditions demand an interim application (i.e., causing excessive and/or uncontrollable weed growth), we will contact you regarding an appropriate course of action.
We cannot be held responsible for damage to irrigation systems, sprinkler heads, downspout covers, etc.
We can replace certain items for a small fee. We cannot be held responsible for damage to certain unavoidable areas that could be affected by a string trimmer, including, but not limited to: fencing, mailbox posts, fences, swing sets and play areas, unprotected siding that may be low to the ground, unmarked plants placed outside of regular beds, and other unprotected or unmarked areas.
If an item should be directly damaged by our equipment, we will communicate the issue to you as soon as possible; if you notice that an item has been damaged, please notify us within 24 hours per our satisfaction guarantee below.
Please note that ELCS is fully licensed and insured, carries three million dollar liability insurance, and has workers compensation for our employees.
11. Satisfaction Guarantee:
Your 100% satisfaction is guaranteed.
If for any reason you are not satisfied with the quality of service you have received, please contact us within 24 hours. This contact may be in the form of a phone call or voicemail (502-337-3527×3) or e-mail. (firstname.lastname@example.org)
Please leave your contact information and describe the issue in detail. If you contact us after regular business hours (Monday through Friday 7:00 am to 7:00 pm), we will contact you as soon as possible when we re-open. If an issue should arise after the 24-hour window, it may be due to an issue of nature or other circumstances that could prevent us from correcting the problem at no charge.
12. Cancelation & A Long-Term Commitment to Quality:
If you choose to cancel your service, a 24-hour notice (or if your service day is Monday, please notify us before 7:00 pm on Friday) is required. If we do not receive notice of your cancelation, a charge of 50% of your regular service cost will be assessed to your account.
Fertilization and weed control is a long-term service. Depending on the health of your lawn before our services begin, it may take a season or more to achieve the results we all want. It’s also important to remember that weed control does not mean weed eradication, and in many cases, certain weeds must germinate and grow a bit before we can effectively treat them. We have developed a very effective application treatment plan that spans the growing seasons, but Mother Nature is ultimately in control in
the end. If you have any questions or concerns throughout your service season, please don’t hesitate to contact us.
13. Continuation Of Service and Auto-Renew:
Once your maintenance service begins, you’ll be placed on our annual schedule for service to
resume each spring at our most current rate of service.
Written notice of cancelation is necessary from either party to end service. Billing@elcsky.com
Please note that the following services are subject to auto-renew annually: lawn care, fertilization/weed control, bed maintenance, core aeration, and overseeding.
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